pilotfish

Pilotfish Refund and Cancellation Policy

Last updated: 31 October 2026

Purchases are made through Stripe Managed Payments and appear as "Sold through Link". This page is our policy; Link's own refund policy (support.link.com) also applies, and where it gives you more, it wins.

1. Cancelling Pro

  • Pro ($20 per month, 100 credits a month) renews automatically each month.
  • Cancel any time: Dashboard → Billing → Manage subscription (Stripe's portal; billing admins only), or in your Link account.
  • After cancelling, Pro and its credits stay until the end of the month you've paid for. It then stops; nothing more is charged.
  • Unused Pro credits don't roll over to the next month, and aren't refunded when a month ends.

2. 14 days to change your mind

Whoever you are, consumer or business, you can withdraw from a purchase within 14 days:

  • Pro: within 14 days of your first payment for Pro.
  • Credit pack ($10 for 40 credits): within 14 days of buying it.

Because Pilotfish starts working straight away, at checkout you ask us to start immediately and confirm you understand this rule: we refund the price minus the credits you've already used from that purchase. For Pro, each used credit counts as $0.20 ($20 ÷ 100); for packs, $0.25 ($10 ÷ 40). If you've used all the credits from a purchase, the service has been fully provided and there's nothing to refund.

Example: you buy a pack, use 8 credits, and withdraw on day 5. You get back $10 − 8 × $0.25 = $8, plus the tax you paid on it.

If you are an EU or UK consumer, this is your legal right of withdrawal; the rule above is how we apply it.

3. How to withdraw

  • Use "Withdraw from purchase" on the billing page of the dashboard, or
  • email hello@pilotfish.run with your GitHub account name and the purchase date (you can use the form below, but you don't have to), or
  • ask Link support.

We confirm by email or in the dashboard, refund within 14 days to the original payment method, and take back the purchase's unused credits. Withdrawing from Pro also cancels it.

4. Other refunds

  • The Service didn't work for you because of a problem on our side (for example, runs failing because of our outage): contact us. We'll return the credits used, or refund if credits can't fix it.
  • Not received or not as described: Link may refund within 60 days of purchase under its own policy.
  • Otherwise, after the 14 days, payments aren't refunded, except where the law requires.
  • The free trial (10 credits for 30 days) costs nothing, so there's nothing to refund.

5. Refunds and chargebacks take back credits

  • When any payment is refunded, the credits it bought are removed (in proportion, for a partial refund).
  • If you dispute a payment with your bank (chargeback), its credits are removed; they come back if the dispute is decided in your favour.
  • A chargeback that is lost, or one filed as fraud, cancels Pro immediately on that card, without refund.
  • Please contact us before disputing a charge; it's faster for you.

6. Prices and tax

Prices are before tax. Checkout adds VAT or sales tax where it applies, and refunds include the tax you paid.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Jose Silva (Pilotfish), Braga, Portugal, hello@pilotfish.run

I hereby give notice that I withdraw from my contract for the provision of the following service: Pilotfish [Pro subscription / credit pack]

Ordered on: ___________

GitHub account: ___________

Name: ___________

Address: ___________

Date: ___________